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Hospitality Awareness

Marriott Malaysia: Business Traveller Campaign Drives 34% Corporate Booking Uplift

Marriott International Malaysia

34% corporate direct booking uplift
780K high-income reach
18% OTA commission reduction

The Challenge

Marriott Malaysia needed to increase direct corporate bookings and reduce OTA dependency among business travellers passing through KLCC and the KL Sentral transit hub.

The Solution

Premium DOOH screens in KLCC walkways, KL Sentral departure concourses, and Menara Petronas lobby areas presented Marriott Bonvoy loyalty offers to time-pressed business travellers at the point of travel decision.

The Results

34% corporate direct booking uplift
780K high-income reach
18% OTA commission reduction

"Reaching corporate travellers at KL Sentral right as they're thinking about accommodation is a level of contextual precision we couldn't achieve through any other channel. The direct booking ROI was exceptional."

Christine Yap, Director of Sales & Marketing, Marriott KL

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